招聘城市：多哈，麦纳麦
…customers' habits, and output applicable service processes, solutions and communication tactics.
4. The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
5. Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
任职要求：
1. Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
2. Experienced in service process design, and have insignt in full service journey customer experience management
3. Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
4. have a sense of service, able to think customer-centered.
5. Have rigorous and practical work attitude, strong sense of responsibility, can…
招聘城市：北京
…analyzing controlled experiments, and skilled in creating reports and dashboards.
6.Strong communication and collaboration skills; capable of engaging with multiple stakeholders and effectively conveying data findings and recommendations.
7.Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.
岗位亮点：
1.Strategic Decision Support: Manage extensive datasets and tackle complex problems to provide holistic data insights driving strategic decisions for customer operations.
2.Technological Innovation: Contribute to the ongoing advancement of technologies and tools like data development, Gen/AI, systems and process improvements.
3.Fast-paced and Multi-cultural Collaboration: Engage with stakeholders across diverse teams within the company, apply expertise, learn from unforeseen results, investigate root causes, and refine user experiences.
4.multicultural working environment
招聘城市：利雅得
…和圣维森特为试点，于圣保罗正式启动，并向更多目的地迈进。
岗位职责：
-Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
-Provide detailed information about our products and services.
-Assist customers with order placement, modifications, and cancellations.
-Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
-Resolve any issues related to delivery, payment, or service dissatisfaction.
-Maintain a high level of professionalism and brand alignment in all interactions.
-Collect and report customer feedback to the management team to improve service quality.
-Participate in training sessions to stay updated on product or policy changes.
-Willingness to work in shifts that could be scheduled during a 24 hour window.
任职要求：
-Bachelor's degree required; recent graduates…
招聘城市：北京
…业务价值的不断增长保驾护航。欢迎加入财务平台，携手一起向未来！
岗位职责：
1.Assist costomer service platform business team(mulitcountry) on the whole financial process, formulate and optimize financial processes and rules, provide professional financial advice and promote implementation.
2.Support financial matters for customer service business in new countries/cities launching, ensure smooth business-related financial processes, and control financial risks.
3.Cooperate with professional financial teams such as accounting, tax, reporting, treasury, internal control, etc., to ensure all businesses comply with financial rules.
4.Participate in the customer service platform's business plan developing, be responsible for the annual financial budget and rolling forecast, and establish budget management framwork inside country's CE business and conduct effective budget management together with the business team.
6.Gain in-depth understanding of the business, work closely with business partners, establish an effective financial analysis system…
招聘城市：迪拜
…Cross-Regional Collaboration
Served as the BPI liaison, coordinating with local teams in the Middle East to pilot and implement process improvements
Conducted regular overseas business research to identify opportunities for enhancing cross-cultural service delivery
任职要求：
Bachelor’s degree or higher, with 3+ years of experience in BPI or process optimization (preferably in the customer service industry)
Proficient in English and Urdu as a working language(proof required: CET-6, IELTS 6.5, TOEFL 90+, or assessed through full English interview)
Skilled in at least one data analysis tool (SQL, Python)
Willing to accept long-term assignments in the Middle East (e.g., United Arab Emirates or Pakistan)
岗位亮点：
1. Capable of diving deep into business systems to drive design
2. Data-driven and powered by Voice of Customer to optimize business operations
3. Cross-functionally collaborates with multiple international teams, with proven international business experience
4…
招聘城市：圣保罗
…s degree in a relevant discipline is a plus
Experience
1. Minimum 5 years of hands-on experience in service design, UX design, customer experience, or a related role
2. Proven track record of leading end-to-end service design projects from concept to implementation
3. Experience working in cross-functional teams within a fast-paced environment
Skills & Competencies
1. Proficiency in service design tools and methodologies, including journey mapping, service blueprinting, personas, and prototyping
2. Solid understanding of design thinking principles and human-centered design approaches
3. Excellent analytical and problem-solving skills with the ability to interpret complex data
4. Strong communication and storytelling skills, capable of presenting design concepts clearly to diverse audiences
5. Ability to manage multiple projects simultaneously with strong organizational and time management skills
Preferred Qualifications
1. Experience in customer service operations, contact center design, or digital service transformation
2. Familiarity with CRM systems…
