招聘城市:圣保罗
…and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.
3.Training & Quality Assurance
Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.
任职要求:
1.Highly responsible with a steadfast commitment to achieving goals and delivering results.
2.Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3.Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5.Experience in merchant operation support is an advantage.
岗位亮点:
1.Participate in and witness the rapid development of Meituan’s global delivery business…
…and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.
3.Training & Quality Assurance
Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.
任职要求:
1.Highly responsible with a steadfast commitment to achieving goals and delivering results.
2.Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3.Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5.Experience in merchant operation support is an advantage.
岗位亮点:
1.Participate in and witness the rapid development of Meituan’s global delivery business…