招聘城市：利雅得
…Creating and executing communication strategies that promote a positive Rider experience and ensure clear, effective communications through multiple channels such as regular rider forums, online/offline rider communities and inapp messages.
4. Plan and implement various forms of rider care and incentive activities to enhance riders' performance and experience in specific scenarios, as well as to improve courier satisfaction.
任职要求：
1. Bachelor degree or above, at least 3-5 years of related areas as operations of rider experience, rider support,training.
2. Strong organizational, communication skills and experience in transforming business knowledge into structured, visualized formats (e.g., diagrams, slides, videos) is a strong plus
3. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and problem-solving skills.
4. Proficient in English,Arabic or Urdu.
岗位亮点：
International team and vision, rapid learning and growth opportunities, broad development space and the sense…
招聘城市：香港特别行政区
…risks, monitor delivery service performance, and ensure high compliance and high-quality service delivery from the delivery team.
3. Delivery Personnel Empowerment and Experience Management
Design and implement a full lifecycle management plan for delivery personnel, covering training systems, communication mechanisms, equipment configuration, and engagement enhancement projects. Dedicated to optimizing the delivery personnel's work experience and improving delivery personnel satisfaction, thereby indirectly improving end-user satisfaction.
4. Operational Process Optimization and Product Collaboration
Understand operational pain points and lead continuous improvement (CI) initiatives. Collaborate closely with product and technology teams to drive system function optimization, workflow reshaping, and the implementation of automation tools to improve operational efficiency through technological means.
5. Cross-Departmental Collaboration and Emergency Response
As the representative of the logistics team, establish efficient collaboration mechanisms with cross-functional departments such as customer service, security, and legal. Lead structured responses to delivery-related emergencies and escalation issues…
招聘城市：麦纳麦
…company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
任职要求：
1.本科及以上学历，具备服务流程本地化落地能力，有骑手管理/申诉系统本地实施经验优先。Bachelor’s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
2.高度数据敏感，能够使用NPS、CPO、异常损失率等本地指标追踪并解决问题。Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
3.有复杂问题的本地化解决经验，能够在复杂场景中识别并解决核心问题。Proven experience solving complex problems locally, with ability to identify and address key issues in challenging situations.
4.良好的团队合作意识，具备跨部门高效协作能力，避免重复工作。Strong teamwork spirit and…
招聘城市：香港特别行政区
…data via SQL. Utilize analytics and data tools to guide strategic decisions and optimize rider compliance mechanisms.
Collaborate Across Teams: Work closely with cross-functional teams, such as the Product team, to identify risks and issues, and address them at the root by launching various products and features.
Risk & Sentiment Management: Monitor fleet sentiment and identify emerging risks stemming from compliance issues; design preemptive mitigation frameworks to safeguard platform reputation and operational continuity.
任职要求：
Requirements
Educational Background: Bachelor's degree from a recognized institution in BA, Statistics, Logistics, or a related field.
Relevant Experience: Minimum of 4 years' experience working in operations or courier/rider/driver logistics, preferably in the eCommerce field.
Preferably with a background in retail, e-commerce platforms, and logistics management.
Proven ability to influence stakeholders through effective communication.
Flexible and willing to adapt to changing environments.
Technical Skills
Solid hands-on experience with Spreadsheet, SQL…
招聘城市：利雅得
…and scale solutions across cities.负责供需失衡场景的问题诊断与拆解，识别可影响的关键策略，联动商分、产研等团队验证策略有效性，并跟进在更多城市的规模复用
Collaborate on cost-effective localized campaign designs, build global efficiency metrics, monitor configurations, and identify underperforming cities.协同产品设计钱效更高且符合各城市运营情况的新活动形式，建设适用于各国的活动效率评价体系，监控各国/城活动配置效率，并定位问题城市提供
Develop systematic surge-order capabilities for merchants/regions, establish quality evaluation frameworks, and optimize experience with minimal scale loss.构建商家及区域维度的系统爆单能力，建设适用于各国的爆单质量评价体系，在最小化规模损失的前提下保障体验最优
Build rider scheduling tools with platform…
招聘城市：利雅得
…training and incentive systems to improve rider performance and reduce violations.
4.Optimize the full responsibility-assessment chain for riders: Oversee the entire process of rider accountability, control, and appeals. Improve fairness and accuracy of responsibility judgments through product capability development and model-based identification systems.
5.Collaborate with cross-functional teams: Maintain strong coordination with other departments and take a holistic view to enhance overall fulfillment service quality.
任职要求：
1、本科及以上学历，3年及以上大型互联网公司相关工作经验，有考核策略制定、体验治理工作经验优先；
2、逻辑清晰，对数据敏感，具备良好的数据洞察力和分析处理能力，具备SQL能力优先；
3、具备一定项目管理能力，以及跨团队协作能力，能高效协同多个部门协同工作；
4、英语作为工作语言；
5、可接受外派工作；
1.Education & Experience: Bachelor’s degree…
招聘城市：圣保罗
…现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1. Design delivery strategies to ensure delivery experience, including on-time delivery rate, NPS, customer satisfaction, and order fulfillment rate.2. Create differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment.3. Continuously improve rider performance through training, incentives, and control systems to reduce violations.4. Monitor and analyze delivery-related data, identify problems.
任职要求：
1. Advanced English and Portuguese are preferred.2. Strong problem-solving skills.3. Skilled in data analytics and experience in data-driven decision making.4. Master data analysis software.
岗位亮点：
Experience rapid growth, cooperate with a global and diversified team, and have excellent opportunities to deepen your skills and explore innovation.
招聘城市：圣保罗
…issues such as rider attendance, equipment, order refusals, handling of delivery anomalies, and management of rider-initiated cancellation reasons; collaborate with relevant stakeholders to drive implementation of these solutions and establish a competitive advantage in capacity quality;
3. Be responsible for fulfillment costs; within the constraints of user experience, leverage strategies such as scheduling, pricing, and ETA coordination in conjunction with capacity models to improve delivery labor efficiency and optimize fulfillment costs;
4. Oversee operational activities supporting strategy implementation, such as market research, frontline engagement, and information coordination.
任职要求：
Basic Requirements: Bachelor’s degree or higher.
Experience: 3+ years of relevant experience in internet platform operations, strategy analysis, or the logistics and delivery industry. Candidates with experience in strategy operations or workforce management for O2O, on-demand delivery, e-commerce logistics, or ride-hailing platforms are preferred.
Core Competencies:
1. Data-Driven: Excellent data analysis skills and data sensitivity…
招聘城市：圣保罗
…and automation opportunities.3. Monitor system performance to evaluate if surge logic is correctly balancing cost, availability, and service quality.4. Identify edge cases and problem patterns across markets (e.g. rainy days, local festivals) and work on systematic response models.5. Benchmark industry practices and propose improvements to current surge framework.6. Liaise with regional and city leads to gather operational feedback and translate that into product requirements.7. Document SOPs and build dashboards/tools that track surge effectiveness and fleet responsiveness over time.
任职要求：
1. Proven track record of designing or optimizing operational frameworks—not just running them.2. Strong analytical and systems thinking skills; and comfort with data dashboards, basic product flows.3. Can synthesize on-ground feedback into scalable SOPs and product recommendations.
岗位亮点：
Influence system-level decisions that shape real-time experience across cities.Operate at the intersection of product, data, and operations…
招聘城市：圣保罗
…processing time across safety workflows.
任职要求：
1.Consistent risk control experience with multinational companies, including successful cases of building security systems from the ground up in emerging markets
2.Technical insights: deep application of LBS risk control, AI prediction, biometric recognition, and other technologies to address complex security challenges; hands-on experience applying AI/ML tools to operational safety workflows is a strong plus
3.Demonstrated ability to design, document, and implement operational SOPs — translating complex safety scenarios into structured, repeatable processes
4.Design and maintain a rider-facing safety toolkit within the app
5.Develop a real-time safety monitoring system for delivery partners in high-risk zones, leveraging Location-Based Services and historical incident data
岗位亮点：
1.Lead the design and continuous improvement of safety SOPs including AI agents or copilots .
2.Identify automation opportunities within case management workflows to increase team efficiency and response quality
招聘城市：多哈
…volume forecasts and peak/off-peak patterns (e.g., weekend evening peaks, morning restocking peaks) to ensure fulfillment efficiency
Directly manage store-level Team Leaders, including their performance evaluation, capability development, and daily supervision; serve as the primary liaison between the platform and major retail/supermarket partners, building strong working relationships with store managers to efficiently resolve operational exceptions and maintain positive partner relations
Organize and execute routine store inspection programs, monitoring picking operational quality across stores, identifying and resolving on-site operational issues, and driving SOP compliance and continuous improvement
Establish cross-functional collaboration mechanisms with delivery and customer service teams, ensuring seamless handoff across the picking → packing → rider pickup → delivery chain, optimizing end-to-end fulfillment experience
Manage Picker-related costs including labor costs and equipment costs, continuously optimizing per-order Picker cost (P-side CPO) and improving operational efficiency
任职要求：
Bachelor's degree…
招聘城市：利雅得，吉达
…and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
任职要求：
1. Education and Experience: Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.
2. Skills: Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.
3. Technical Proficiency: Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.
4. Personal Traits: Strong execution capabilities and able to withstand a certain level of work pressure.
5…
招聘城市：利雅得，吉达
…and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
任职要求：
1. Education and Experience: Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.
2. Skills: Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.
3. Technical Proficiency: Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.
4. Personal Traits: Strong execution capabilities and able to withstand a certain level of work pressure.
5…
招聘城市：科威特城
…and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
任职要求：
1. Education and Experience: Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.
2. Skills: Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.
3. Technical Proficiency: Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.
4. Personal Traits: Strong execution capabilities and able to withstand a certain level of work pressure.
5…
招聘城市：多哈
…and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
任职要求：
1. Education and Experience: Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.
2. Skills: Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.
3. Technical Proficiency: Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.
4. Personal Traits: Strong execution capabilities and able to withstand a certain level of work pressure.
5…
招聘城市：利雅得，吉达，达曼
…and conduct experience analysis for continuous improvement.
4. Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
5. Ensure service quality at sites within the region, analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
任职要求：
1. Education and Experience: Bachelor's degree or higher in Logistics Management or Supply Chain Management, or at least 3 years of relevant experience in delivery operations.
2. Skills: Strong communication and coordination skills, capable of effective cross-team collaboration and communication with other departments or external entities, diligent, responsible.
3. Technical Proficiency: Proficient in using various MS software, with strong data processing and analysis skills, as well as document organization and summarization abilities.
4. Personal Traits: Strong execution capabilities and able to withstand a certain level of work pressure.
5…
招聘城市：利雅得
…and whether the target equipment coverage rate for riders in each country has been achieved.（是否能与各个国家商管运营组达成装备覆盖管理共识，各个国家骑手装备覆盖率达成指标是否完成；）
2.To develop a periodic inspection plan with the front-line team of the 3PL management operations regarding equipment coverage issues, and to formulate a rectification plan based on the inspection results.（针对装备覆盖问题与商管支持组前线团队制定周期性检查计划，对检查结果情况制定出整改方案；）
3.To establish corresponding KPI indicators and reward and penalty standards for equipment coverage, and to promote the implementation by partners in accordance with the rules.（针对装备覆盖情况制定相应的KPI指标及奖罚标准，依据规则推动合作商落实；）
4.To be responsible for the quality and pricing of equipment…
招聘城市：圣保罗
…quantity and quality of fulfillment capacity . Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
3.Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
4.Operational Support: Support operational actions required for strategy implementation, including market research, frontline interaction, and information alignment.
任职要求：
1.Education: Bachelor’s degree or above.
2.Experience in internet platform operations, strategy analysis, or the logistics/delivery industry.
3.Experience in strategy operations or capacity management within O2O, On-demand Delivery, E-commerce Logistics, or Ride-hailing platforms is preferred.
4.Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and…
招聘城市：迪拜，阿布扎比
…ensure all riders are properly equipped at the right time.制定并执行装备发放策略，确保所有骑手都能在合适时间配备所需装备。
4. Ensuring equipment quality and brand alignment through standardized procurement, inspection, and distribution processes.通过标准化的采购、检验和发放流程，确保装备质量和品牌一致性。
5. Working with city operations teams to forecast demand and coordinate local equipment distribution.与城市运营团队协作，预测装备需求并协调本地装备发放。
6. Managing equipment-related budgets, cost controls, and vendor relationships.管理装备相关预算、成本控制及供应商关系。
7. Maintaining records and reports on inventory levels, equipment loss/damage, and distribution metrics.维护库存水平、装备遗失/损坏和发放数据等相关记录与报告。
任职要求：
1. Bachelor’s degree or above, with 3+ years of experience in warehouse, supply chain…
招聘城市：利雅得
…customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
-Provide detailed information about our products and services.
-Assist customers with order placement, modifications, and cancellations.
-Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
-Resolve any issues related to delivery, payment, or service dissatisfaction.
-Maintain a high level of professionalism and brand alignment in all interactions.
-Collect and report customer feedback to the management team to improve service quality.
-Participate in training sessions to stay updated on product or policy changes.
-Willingness to work in shifts that could be scheduled during a 24 hour window.
任职要求：
-Bachelor's degree required; recent graduates are encouraged to apply.
-0-1 years of experience; fresh graduates with no prior experience are welcome.
-Saudi national…
